Troubleshoot wrong balances, missing data, sync, import, restore, and settings
Recover from common problems without making the situation worse.
How to use this
Wrong balance
Check date range, source filters, transfers, deleted/restored entries, and opening balance.
Missing data
Check account, active company, sync status, backup history, and filters.
Import issue
Return to Import Center review and check duplicates/mapping.
Sync issue
Check network, account, active company, and last sync status.
UI preference not saved
Change setting, restart, then check second device if sync is expected.
Guided walkthrough
Troubleshooting walkthrough
Open app to use guided helpDetailed guide
Start with context
Confirm account, active company/workspace, date range, filters, and module before assuming data is gone.
Check Recycle Bin and backup
Deleted records and backups should be reviewed before using repair or clear-all tools.
Do not clear data first
For import/sync/display problems, clear-all is usually the wrong first action.
Use support logs if needed
If repair tools exist, use the safe diagnostic/export path before escalation.
Before you finish, check this
- Correct account/company active.
- Network/sync status visible.
- Filters cleared.
- Recycle Bin and backup history checked.
- Support/debug info can be collected.
Common mistakes to avoid
- Clearing data for a small display issue.
- Restoring an old backup repeatedly.
- Ignoring active company context.
- Assuming no analyze errors means runtime flows are correct.
Related articles
Open this in the app
After the Flutter Web app is deployed, this article can deep-link to /help/troubleshooting or to the matching in-app help topic.
Tags and coverage
Group: Support. This article is public help and does not access account data.